Privacy Policy

Introduction

Downtown Escape ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our escape room facility located at 130 Spadina Avenue, Toronto, ON M5V 2L4, Canada, use our website, or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation for our escape rooms
• Contact us through our website contact form
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Apply for employment opportunities
• Provide feedback or reviews about our services

Personal information may include:

• Full name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Emergency contact information
• Special requirements or accommodations needed
• Age and group size for booking purposes
• Employment application details (resume, references, work history)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visits
• Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process bookings, manage reservations, and provide our escape room experiences
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Safety and Security: To ensure the safety of all participants and maintain security of our facilities
• Marketing: To send promotional materials, newsletters, and updates about new rooms or special offers (with your consent)
• Business Operations: To analyze usage patterns, improve our services, and conduct business analytics
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Employment: To process job applications and manage employment relationships

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure transaction processing
• Email service providers for newsletter and promotional communications
• Website hosting and maintenance providers
• Analytics providers to help us understand website usage
• Customer relationship management (CRM) platforms

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Situations involving potential threats to safety or security
• Investigations of suspected illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, customer information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on privacy and security practices
• Physical security measures at our facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Deletion and Portability

• Request deletion of your personal information (subject to legal and business requirements)
• Request a copy of your personal information in a portable format
• Withdraw consent for processing where consent was the legal basis

Marketing Communications

• Unsubscribe from marketing emails using the link provided in each email
• Opt out of promotional communications by contacting us directly
• Manage your communication preferences through your account settings

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. Children between 13-17 years old may use our services with parental consent and supervision.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on:

• The nature of the information and how it is used
• Legal and regulatory requirements
• Business and operational needs
• Your communication preferences

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and may provide additional notice through our website or email communications.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the following information:

Governing Law

This privacy policy is governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.